The Federal Competition and Consumer Protection Commission (FCCPC) has announced the recovery of over N10 billion for Nigerian consumers between March and August 2025. The commission’s efforts to address consumer grievances have brought relief to many across the country, especially in sectors with the highest number of complaints, including banking, Fast-Moving Consumer Goods (FMCG), and fintech.
In a statement released yesterday, the FCCPC’s Director of Corporate Affairs revealed that the commission had resolved a total of 9,091 consumer complaints during the six-month period. This marks a significant achievement in protecting consumers’ rights and ensuring that businesses are held accountable for unfair practices.
The banking sector topped the list of industries generating the most complaints, with a staggering 3,173 cases. These complaints largely stemmed from issues like unauthorized loan deductions, high account charges, and transaction disputes, reflecting the public’s growing dependence on the FCCPC to resolve systemic financial service challenges. Other sectors with high complaint volumes included FMCG (1,543), fintech (1,442), and electricity (458).
“The total number of complaints resolved during the reporting period was 9,091, and total recoveries for consumers exceeded N10 billion,” said the FCCPC. “These numbers reflect both the scale of harm experienced by consumers and the significant financial burden borne due to lack of effective redress mechanisms.”
Additional sectors that saw significant consumer dissatisfaction included e-commerce (412 complaints), telecommunications (409), retail (329), aviation (243), information technology (131), and road transport and logistics (114). The data highlighted ongoing issues such as unfair charges, poor service delivery, deceptive marketing practices, product defects, and failure to provide timely redress.
Tunji Bello, the Executive Vice Chairman and Chief Executive Officer of FCCPC, emphasized the importance of these numbers in showcasing the daily struggles faced by Nigerian consumers. He noted, “These figures are not just statistics; they tell the story of consumer frustration and the daily challenges Nigerians face in accessing essential services.”
The FCCPC’s intervention in these sectors is part of its broader mandate under the Federal Competition and Consumer Protection Act (FCCPA) 2018, which empowers the commission to enforce consumer protection laws and ensure transparency in consumer-business interactions.
As part of its ongoing efforts, the FCCPC plans to continue publishing sector-specific complaint data to provide the public with greater insights into the challenges consumers face and the commission’s role in addressing these issues.
