Opay, a prominent financial service company operating in Nigeria, has issued a statement in response to a resurfaced video on social media platforms that alleged fraudulent activities involving some OPay Agent accounts.
According to the company, the incident depicted in the video actually occurred over two years ago, specifically on August 23, 2021. During that time, Opay took swift and appropriate actions in collaboration with relevant stakeholders to address and resolve the issues raised.
In an official statement, Opay said, “Our attention has been drawn to a certain old video that resurfaced on some social media platforms regarding alleged fraudulent activities on some OPay Agent accounts. We wish to state that the allegations are dated and have been resolved in collaboration with all relevant stakeholders. We implore our customers and the general public to ignore and disregard the video and its content. We remain committed to protecting our users from any fraudulent activity or scam as customer data protection is our priority.”
Opay also highlighted its ongoing efforts to educate and sensitize its customers about the importance of account data security. The company encourages its users not to fall victim to malicious information, fraud, or scams.
“To further protect our users, we have taken significant measures to protect customer data and accounts by continuously upgrading our security system and adding extra layers of security measures such as BVN verification and Face ID verification,” Opay added.
The company reassured its customers that their money is safe with their Opay wallet and emphasized its commitment to providing 24-hour customer service to help users resolve any issues they may encounter.
Despite Opay’s statement, some users have expressed concerns about the safety of their funds in light of the surfaced video. One Opay customer, Afamefuna Obi, stated, “If what I see is true, then I will remove all the money in my Opay and forward it to my access. I don’t have enough and am not ready to lose any this period.”
Opay reiterated its unwavering commitment to protecting its users from fraudulent activities or scams and emphasized that customer data protection remains a top priority for the company.