Standard Chartered Bank, a renowned international financial institution with over 160 years of global impact, is inviting qualified individuals to join their team in the role of Analyst, Customer Experience. The bank, committed to making a positive difference for clients, communities, and employees, emphasizes innovation, challenge, and growth opportunities.
Job Overview:
Position: Analyst, Customer Experience
Job ID: 2300019859
Location: Lagos
Employment Type: Full-time
Job Summary:
As an Analyst, Customer Experience, the successful candidate will play a crucial role in ensuring adherence to Group Retail Banking Complaints Handling Procedures and optimizing the resolution of customer complaints. Key responsibilities include timely processing of complaints, data entry, customer engagement for satisfactory resolution, and participation in service improvement initiatives.
Responsibilities:
1. Ensure adherence to Group Retail Banking Complaints Handling Procedures and Country Complaints DOI.
2. Timely processing of complaints, including client engagement for satisfactory resolution.
3. Accurate data entry and logging of complaints in the Client Experience Management Systems (CEMS).
4. Collaborate with the Complaints Resolution Unit (CRU) and Retail Banking teams to achieve desired results.
5. Participate in service improvement initiatives and review meetings.
6. Maintain compliance with AML/CDD standards to combat money laundering activities.
Qualifications:
– Minimum of a First Degree from a University or HND from a Polytechnic in any discipline.
– NYSC Completion certificate or exemption certificate.
– Candidates with a 3rd class or a pass in HND must have a PGD qualification or relevant professional certification (e.g., MBA, MA).
Application Deadline:
5th December 2023 (12:59:00 AM)
How to Apply:
Interested and qualified candidates can apply online through the link below :
Link: https://scb.taleo.net/careersection/ex/jobdetail.ftl?job=2300019859
